Refund policy

As all items are custom made-to-order for our customers upon order, and not pre-made as such, therefore once an order is placed, it is not possible to be refunded for simply change of mind. Please ask any q's before purchase if you are unsure, we are more than happy to assist you. Colours may vary slightly from each screen and monitor.

We will replace or refund your item, if goods are delivered faulty, been damaged in transit (by courier), or appearing vastly different from how we describe in the listing on the website as according to the Australian Consumer & Competition Act requirements.

In the occasion you have received a damaged or incorrect item, please email us within 24 hours of the delivery of the goods to nigelkmalone@gmail.com with a description and photos of the item, the packaging and the carton or tube to show damage and/or the issue, so we can discuss with you. Please do not throw out the box carton or tube, this is how we would get the goods sent back to us should there be any damage incurred in transit to you.

All returns (due only to damage or incorrect item that arrived to you) that we have authorised as a return, we will send you a prepaid returns label to send the item back to us.

Please note, if your return does not meet our Returns Policy it shall be returned to you & you will be liable for the return postage cost. This also is the case for any goods returned to us without pre-authorisation and return approval.